Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long does shipping take for Secretlab products?
In-stock items are typically processed within 1-2 business days. Delivery times vary by region but generally range from 3 to 7 business days for most domestic orders.
What is the return policy for Secretlab chairs and desks?
We offer a 49-day return policy for all products in original packaging. Please note that return shipping fees are the responsibility of the customer unless the item is defective.
Do Secretlab products come with a warranty?
Yes, all Secretlab chairs come with a standard 3-year warranty, which can be extended to 5 years through our Extended Warranty Program. This covers all functional parts of the product.
How do I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Secretlab chairs easy to assemble?
Every Secretlab chair includes a detailed assembly guide and a toolkit. Most users find they can complete the assembly process within 20 to 30 minutes.